Friday, December 18, 2020

Microsoft and IDC Study: Culture of innovation fuels business resilience and economic recovery in the PH.

As Philippines and Asia Pacific continue to deal with disruptions resulting from the pandemic, 88% of business decision-makers in the Philippines say that innovation is now a ‘must’ for them to respond quickly to market challenges and opportunities and ensure business resilience. This is more than average for all organizations in the region (74%) but still less than Asia Pacific culture of innovation leaders, where almost all (98%) agree that innovation is a necessity to staying resilient during a crisis.

  In six months, organizations in the Philippines matured in adopting a culture of innovation by 4%. The number of adopters (see appendix) with a culture of innovation rose by 5 percentage points, up from 0% pre-COVID. In comparison, Asia Pacific has almost 8% leaders and 12% adopters.

  Nonetheless, over 8 in 10 (82%) of organizations in the Philippines are speeding up digitalization to adapt to the new reality – from launching digital products and introducing digital payments to embracing ecommerce and automation.

  These findings were released by Microsoft in its latest study with IDC Asia Pacific which surveyed 213 business decision makers and 231 workers in the Philippines within a 6-month period, before and since COVID-19. The Philippines study was part of a broader survey among 3,312 business decision makers and 3,495 workers across 15 markets in Asia Pacific conducted over the same time-period.

  Titled “Culture of Innovation: Foundation for business resilience and economic recovery in Asia Pacific”, it uncovered how organizations can successfully fuel business resilience and performance through innovation.
“We originally commissioned this research to gain better insight around the relationship between having a culture of innovation and an organization’s growth. But now, more than achieving growth, we see that having a mature culture of innovation translates to resilience and strength to withstand economic crises and recover,” explained Ortola.
  The study introduced the culture of innovation framework, which captures organizations’ approach to innovation. Through the research, organizations’ maturity was mapped against four dimensions - people, processes, data and technology. As a result, organizations were grouped in four stages:
  • Traditionalist (stage 1)
  • Novice (stage 2)
  • Adaptor (stage 3)
  • Leaders (stage 4)

  Leaders comprise of organizations that are the most mature in building a culture of innovation.

  The study found that in the span of six months, organizations in the Philippines have matured in a culture of innovation by 4%, an indication that they have increased their ability to innovate. In comparison, organizations in Asia Pacific saw an 11% growth in culture of innovation maturity.

  Demonstrating their stronger propensity for resilience and adaptability, 2.7 times more leaders in Asia Pacific, as compared with organizations in the Philippines, expect an increase in their revenue and one in three of them expect to increase their market share despite the crisis.
  The study also revealed that while significantly more organizations in the Philippines found innovation to be hard (77%) compared with Asia Pacific leaders (68%) before COVID-19, they have since changed perceptions with significantly less Philippines organizations (44%) and leaders (36%) having this sentiment now. This is because they were forced to accelerate innovation in response to the disruptions in the market.

  Moving forward, to ensure resilience and performance, organizations in the Philippines say they will prioritize introducing remote work in the new norm and develop a contingency plan to mitigate future risk. Asia Pacific leaders plan to focus on investing in technology infrastructure that is robust and allows scalability and flexibility.

  People was found to be the weakest dimension of the culture of innovation framework for organizations in the Philippines. When asked about their priorities for the next 12 months, they indicated that they will focus on people (25%) and technology (44%) as the most essential for business resilience and recovery.

Culture of innovation 

  Using the culture of innovation framework, the study revealed the best practices that organizations can adopt to progress across people, technology, data and process.

Specifically, organizations are encouraged to:
1. Fortify resilience with technology
2. Invest in people’s capabilities and skills
3. Leverage data to increase competitiveness
4. Redesign processes to empower people to continuously drive innovation

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