Before it acquired Uber, Grab had served 60-65% of bookings with its 24,000 vehicles while Uber had 19,000 vehicles with a success rate of 50 percent.
However with the shutdown of Uber, the total passenger's booking requests about 600,000 is now being served by Grab alone. Sadly out off the 19,000 active Uber vehicles, only 11,000 jumped to Grab, 19% lesser cars for the Filipino commuters. As a result, only 53% of passengers are able to get a ride during off peak hours on their first booking, and only 37% on average during peak hours. To summarize, Grab has only around 35,000 available cars to cater about 600,000 passenger's booking requests and so it could no longer manage the commuters demand with their present fleet of cars.
Grab Country Head Brian Cu explains “Driver numbers continue to drop as uncertainty in maintaining sustainable livelihood increases. With the recent suspension of P2 per minute fare, a lot of drivers and operators fear they won’t be able to provide for their families and car maintenance expenses,”
Grab has setup up 100 – Day Driver Transformation campaign to improve its services and a band-aid solution to address the issue. In just over a week, Grab attained a lower passenger and driver cancellation on trips and its pax and dax cancels have declined significantly due to its stricter efforts on behavior. Yet there is also the dropping of its EFTA (or 1st booking approved) meaning fewer Grab users are able to book a ride on their first try. Therefore, the real solution really is to add more cars.
“We need more cars to serve the riding public. We appeal to the LTFRB to allow the displaced 6,000 Uber drivers who are not part of the master list to continue driving with their chosen TNC in order to support the demand. With an average of 12 rides a day, this is already an additional 72,000 rides, which can help ease the plight of the riders,” Cu added.
Grab is keen on improving its services to the public but hopefully government would do its part so as to help improve the situation and address the high demand for TNVS.
Grab Country Head Brian Cu explains “Driver numbers continue to drop as uncertainty in maintaining sustainable livelihood increases. With the recent suspension of P2 per minute fare, a lot of drivers and operators fear they won’t be able to provide for their families and car maintenance expenses,”
Grab has setup up 100 – Day Driver Transformation campaign to improve its services and a band-aid solution to address the issue. In just over a week, Grab attained a lower passenger and driver cancellation on trips and its pax and dax cancels have declined significantly due to its stricter efforts on behavior. Yet there is also the dropping of its EFTA (or 1st booking approved) meaning fewer Grab users are able to book a ride on their first try. Therefore, the real solution really is to add more cars.
“We need more cars to serve the riding public. We appeal to the LTFRB to allow the displaced 6,000 Uber drivers who are not part of the master list to continue driving with their chosen TNC in order to support the demand. With an average of 12 rides a day, this is already an additional 72,000 rides, which can help ease the plight of the riders,” Cu added.
Grab is keen on improving its services to the public but hopefully government would do its part so as to help improve the situation and address the high demand for TNVS.
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